Thanks for this Rob! I always wondered how the Automation stats were calculated.
My 2 pence also - when calculating 'Time saved' you assume it's only Automation Rules that do the closing, but what if we're closing certain incidents using Playbooks instead (due to automation rules being too limiting)? As I understand, this dash section applies to ALL Automation rather than autorules specifically.
For my own calcs, I could use this for example:
| extend IsClosedByAutomation = iff((ModifiedBy has 'Automation rule' or ModifiedBy has 'Playbook'), 'ClosedByAutomation', 'NotClosedByAutomation')
Im not sure I'd eat sausages if l knew how they were made 😬
Thanks for this Rob! I always wondered how the Automation stats were calculated.
My 2 pence also - when calculating 'Time saved' you assume it's only Automation Rules that do the closing, but what if we're closing certain incidents using Playbooks instead (due to automation rules being too limiting)? As I understand, this dash section applies to ALL Automation rather than autorules specifically.
For my own calcs, I could use this for example:
| extend IsClosedByAutomation = iff((ModifiedBy has 'Automation rule' or ModifiedBy has 'Playbook'), 'ClosedByAutomation', 'NotClosedByAutomation')
Good solution!